Terms & Conditions
Overview
Helion & Company Limited (Helion) agrees to provide you, the customer, with information and other services that we may decide to offer, subject to the terms of this agreement. We reserve the right to modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below.
Ordering and Availability
We reserve the right not to accept any order.
Prices and product details listed on this website are correct to the best of our knowledge at the time of publication. However, Helion reserves the right to amend prices or other information relating to any title without prior notice. The price displayed on our website at the time of ordering will apply.
We generally hold up to 5 copies of each title in stock. Orders for more than 5 copies may require us to source additional stock from our supplier, which can take up to 10 days.
Author Event Orders
Books ordered specifically for author events, including but not limited to book launches, signings, and promotional events, are supplied on a firm sale basis and are not eligible for sale or return. We ask that authors carefully consider the quantity required before placing an order, on the understanding that these copies are intended for sale at the event.
If you are unsure of the quantity needed, please contact us at info@helion.co.uk and speak with our Marketing Team. We can provide guidance and support with marketing options to helping to maximise event visibility and sales, reducing the need to purchase more copies than you may require.
Delivery & Shipping
We will deliver to almost anywhere in the world. The likely shipping time for your order will be advised at the time of purchase. Should we have to re-arrange delivery of items due to incorrect address information, or for any other reason not due to Helion, additional shipping charges are liable to be paid by you. See FAQs for further details.
Please note that tracked shipping can be selected at checkout (at additional cost). Normal shipping is not tracked and tracking information will therefore not be available. Please note that tracked shipping cannot be delivered to PO boxes.
If your parcel is lost in transit, we are prepared to re-send your goods on one occasion. Despatch of replacements will only take place after clarifying your full postal address. If your original address was incomplete or incorrect or you were unavailable to take delivery of the goods, we will not bear the cost of re-sending your order. If you have already had an order 'lost in the post' we reserve the right to refuse further orders placed without tracked shipping being selected.
Digital Rights Management (DRM)
All of our eBooks are supplied with Digital Rights Management (DRM) protection, which is a security measure that controls how digital content can be accessed, copied, or shared. This helps us protect the rights of our authors and publishers. Please note, however, that our Paper Soldier series is supplied without DRM.
Shipping Price Flexibility and Commitment to Affordability
We retain the authority to revise and modify shipping costs based on new carrier rates imposed by our carrier. These adjustments may fluctuate in either direction and can be implemented at any given time. Nevertheless, we are committed to consistently providing our customers with the most cost-effective shipping options while maintaining a high standard of service.
Taxes & Duties
You are responsible for paying any and all duties and taxes imposed on the package in your country. These charges are controlled by your country and Helion & Company Limited is not responsible for imposing them, and has no way to mitigate these. Please note the following:
1. In the UK books are currently zero-rated for VAT purposes, so we do not add VAT to books.
2. Helion is not liable for any taxes/duties including VAT due to be paid by you as per your country’s policy.
2. If an item is returned to us due to non-acceptance by you, we will deduct any tax/duty we pay upon receiving the return and refund the remaining amount.
3. DHL and UPS may charge additional customs clearance or handling fees upon delivery, depending on your country's import regulations.
These fees vary from country to country and are outside of our control. We are unable to estimate or prepay these charges.
Payment by Credit/Debit Card
Helion accepts payment via the following:- MasterCard, Visa, Visa Debit, American Express, Maestro, PayPal.
Other Acceptable Payment Methods
We also accept cheques or postal orders in pounds sterling drawn on a UK bank made payable to “Helion & Company Limited”. Should cheque payments be returned unpaid by the payee’s bank we will charge a £20 administration fee to cover our expenses. Immediate settlement of outstanding debts via a valid method of payment will also be required.
Cancellation Policy and Refund Eligibility
Once your order has been dispatched, we are unable to cancel it and provide a full refund. However, you remain eligible for a complete refund upon the return of the desired cancelled goods within the specified return period in our returns policy.
Returns Policy
At Helion, we provide a 14-day 'cooling-off' period for our customers, allowing you to reassess your order for any reason. Within this timeframe, you have an additional 14 days to return the goods to us. The 'cooling-off' period starts the day after you receive the goods. To initiate a return, please inform us via email at info@helion.co.uk
When returning items, please obtain proof of posting or use an insured shipping method. Refunds will be processed within 30 days of receiving your notice. It's important to note that we do not refund the original shipping cost or the return shipping cost incurred by you. We kindly request that you take the utmost care in packaging the goods to ensure they reach us in the best condition.
Returns Policy for Digital Products (e.g., eBooks, paid-for downloads, etc.):
Customers purchasing downloads forfeit the right to reassess their order once they have downloaded their selected product(s).
Returning Damaged Items
For assistance, kindly reach out to our customer service team at info@helion.co.uk, providing your order number, images of the damaged item(s), and details of the defective item received. Depending on the purchase date, we may offer a full refund or replacement. In many instances, you won't be required to return the defective item to us.
Non-Refundable Shipping Costs
By placing an order with Helion & Company Ltd, you agree that shipping costs are non-refundable in the following scenarios:
a. Unclaimed at Customs
b. Incorrect Address
c. Customer Onus, such as refusal of delivery
Follow our standard return process as outlined in our [Return Policy].
Shipping costs are non-refundable under the specified conditions.
Provide accurate shipping information, and promptly communicate any changes.
Helion & Company Ltd may make exceptions at its discretion.
Helion & Company Ltd reserves the right to modify these terms without prior notice.
Digital eBook Sales – Non-Refundable Policy
No Refunds on Digital Products
All sales of digital eBooks are final.
Due to the nature of digital content, once an eBook has been purchased and access has been provided (including download links or file access), we do not offer refunds, exchanges, or cancellations.
Instant Access & Loss of Cancellation Rights
By completing your purchase, you acknowledge and agree that:
- Digital eBooks are delivered electronically and made available immediately after payment.
- Once access is granted, the content cannot be “returned”.
You expressly consent to immediate delivery of the digital content. - You acknowledge that you lose your statutory right to cancel once delivery has begun, in accordance with applicable consumer protection regulations.
Technical Issues - If you experience a genuine technical issue that prevents you from accessing your purchased eBook (for example, a corrupted file or failed download), please contact us. We will make reasonable efforts to resolve the issue by re-supplying the file or providing alternative access.
This does not constitute a refund entitlement.
Incorrect Purchases
Please ensure that the eBook title, format, and description meet your requirements before completing your purchase. Refunds will not be issued for accidental purchases or change of mind.
