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Terms and Conditions
OVERVIEW Helion & Company Limited agree to provide you, the customer, with information and other services that we may decide to offer, subject to the terms of this agreement. We reserve the right to modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below.
RULES FOR ONLINE CONDUCT By using the service, you agree that you will not attempt to undermine the integrity of this website.
ONLINE ORDERS We reserve the right not to accept any order.
Prices and other information about any books listed on this site may change without notice.
The price displayed on our website when ordering any title from us will apply.
DELIVERY & SHIPPING We will deliver to almost anywhere in the world – we have customers in Mongolia and Turkmenistan, for example! We endeavour to ship the majority of orders within 5-7 working days, however if in the UK please allow 28 days before chasing the whereabouts of your books; overseas customers should expect to wait longer, dependent upon the shipping option chosen. Should we have to re-arrange delivery of items due to incorrect address information, or for any other reason not due to Helion & Company Limited, additional shipping charges are liable to be paid by you.
PAYMENT BY CREDIT/DEBIT CARD We accept payment via the following:- MasterCard, Visa, Switch, Solo, VisaDelta, American Express, JCB, PayPal.
OTHER ACCEPTABLE PAYMENT METHODS We also accept cheques, postal orders or international money orders in pounds sterling drawn on a UK bank made payable to “Helion & Company Limited”. Should cheque payments be returned unpaid by the payee’s bank we will charge a £ administration fee 10to cover our expenses. Immediate settlement of outstanding debts via a valid method of payment will also be required.
We accept US $ checks, please add $15 to cover bank charges. We will also accept personal cheques in other currencies – please add the equivalent of £10 to cover bank charges.
Finally, you can transfer funds direct to our bank account. Please note all bank charges are liable to be paid by you.
RETURNS POLICY All customers purchasing from Helion have a 14 day 'cooling-off' period in which you can change your mind (for any reason), cancel your order and then have a further 14 days to return the goods to us. The 'cooling-off' period starts the day after you receive the goods from us. Notification that you wish to cancel and return goods to us must be received via email, letter or fax; a phone call is not sufficient. When returning goods to us please obtain proof of posting or send via an insured method of shipping. We will issue a refund within 30 days of receiving your cancellation notice. We will not refund the cost of originally posting the item to you, nor that incurred by you in returning the item to us. We request that every care is taken in packaging the goods as well as possible so that they reach us in best condition.
Returning damaged items Should you receive items from Helion which reach you in a damaged condition, you are entitled to return them for a full refund. When returning goods to us please obtain proof of posting or send via an insured method of shipping. We request that every care is taken in packaging the goods as well as possible so that they reach us in best condition. You will be refunded in full for the cost of the item, and all reasonable associated postage costs. However, please contact us before returning damaged items to us so we can advise a suitable method of delivery.
CUSTOMER SERVICE It is always our intention to provide our customers with a prompt, efficient and fair service at all times. However, when handling the interests of thousands of customers and stocking or supplying over 15,000 items – many imported – occasional problems and errors may arise, for which we ask for your patience.
All prices and details of items listed are correct to the best of our knowledge. Unfortunately, publishers can alter prices and withdraw books without notice, or print incorrect information. Similarly, due to currency fluctuations, the prices of imported books may change without warning, although we strive to keep any changes in price to a minimum. Thousands of the titles we supply are imported from all around the world. Some may be subject to erratic or short supply, for which we ask for your patience. Helion & Company Limited reserve the right to amend the price, or any other information, relating to any product listed on our site without prior notice.
Every care is taken to ensure that all books are sent to you in the same condition as we received them from the publisher/wholesaler.